Store Policies

 

ORDER PROCESSING/SHIPPING/RETURNS|VIRGIN HAIR

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site. Rose Royal Hair reserves the right to request additional payment and shipping verification after an order is submitted.

 

 

Wigs are FINAL SALE

All sales are FINAL and there are no refunds or returns allowed due to the exclusive nature and high appeal of our products. Wig orders cannot be canceled. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain intact as it was received by the customer). Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resealable form, a store credit would be issued.  If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.

Please measure the circumference of your head before ordering to ensure a perfect fit. Then select the cap size according to the measurement , if your measurement isn't a small (21 inches) or medium (22 inches) .Add your cap size measurement to the notes at checkout. We will make the wig according to the circumference you choose.

NOTE: NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.